Service Technician
If a desk job is not your style and you are mechanically inclined, a field service tech role might be a good fit for you.
Forward TS is a local, family-owned company serving the greater Milwaukee area for almost 50 years. We believe great work starts with great people and strong principles. We are committed to building a workplace guided in integrity, respect, accountability, and collaboration. Our mission is not only to deliver exceptional results for our clients but to create a positive impact on our employees, community, and industry.
A typical day of a field service tech includes:
- Getting out of the office, traveling to local businesses to maintain and repair copiers and printers. This could be clearing paper jams, changing toner, installing new machines, replacing parts, or troubleshooting error codes. This involves working with technology as well as hand tools.
- Meeting new people and building relationships by providing the best possible customer service while asking questions to understand machine issues and the impact on their business.
- Feeling a sense of accomplishment by putting manufacturer training to use fixing four to five devices a day and making customers happy.
- Using company-provided laptops to record work order details in our automated system.
We will help you be successful by:
- Providing technical training for you to confidently work on our full line of Sharp copiers.
- Providing the technology, you need to do the job including a laptop computer and company-provided cell phone.
- Forward TS gives you the independence to get the job done on your own and with assistance when needed. We encourage collaboration with team members on a regular basis.
- The Forward TS team enjoys working together. We regularly get together for fun, whether it is bowling, dinner or axe throwing we enjoy our time together.
Join us and enjoy:
- Normal business hours, no nights, or weekends.
- Competitive pay plus a goal-driven monthly bonus.
- Access to tenured professionals for sound advice with open minds to innovative ideas and suggestions from you.
- Retirement 401K plan
- Medical and dental insurance is available for you and your dependents, plus we will pay a portion of the premium.
- A vehicle allowance reimbursement paid biweekly. You will need a valid driver's license and reliable transportation with proof of insurance.
- Progressive time off policy including paid holidays. Find your career home with us and earn more time off, the longer you are with us.
- We are a company that believes in giving back. We work with many non-profits and encourage volunteering.
To be successful in this role you will need:
- High school diploma or equivalent. Technical associates degree a plus but not required.
- Prior experience repairing electronic equipment or willingness to learn. Digital copiers or network hardware a plus but not required.
- A valid state driver's license.
- Ability to lift fifty pounds and move machinery more than fifty pounds with assistance.
Move your career forward. Contact us today by email or by phone at 414.778.0000.